I called Sunday morning and asked if my laptop was ready to be picked up. They said the Fire Dog technicians didn't come in on Sundays so they did not know if it was finished. Frustrated I called back on Monday. The guy said he would work on it that day and that I could pick it up that night. I took the bus to the Circuit City. When I got to the Fire Dog counter the guy told me that he hadn't solved the problem. He then asked another technician to take a look at it. Then he told me that he was going to have to take down the whole system. When I very first brought in my laptop we had already talked about this and I told him it was fine for him to take it down. In fact, I thought that was what he was going to do anyway. He said it was going to take 2 HOURS! I was like are you kidding me? I was so upset. I had taken the bus there, which is at least a half hour trip. So there was no way I was going to take the bus back to school just to pay to take the bus back to pick up my laptop. I needed my laptop for this project and several homework assignments I had due that week. So I had to kill 2 hours, eventhough when I called them that morning I was under the impression it would be finished by the time I got there, when in fact they hadn't worked on it at all. Thankfully, there was a mall within walking distance that I could pass some time in.
When the two hours were up I made my way back to the Circuit City and who do I see crossing the street in the opposite direction? The Fire Dog guy who is supposed to be working on my computer! I know he sees me because we pass by each other as we cross the street. I was going to say something but he was running by me with some girl. I huffed in to the Circuit City and when I got the Fire Dog counter no one was there. Surprise, surprise. I was so frustrated and on the verge of tears. I found a group of employees standing around chatting with each other. I explained my situation, telling the other guy that I needed to pick up my laptop. He told me that the guy just went on his break; so I would have to wait a half hour for him to come back.
When he said that I think smoke started coming out of my ears I was so angry. "NO I HAVE ALREADY KILLED 2 HOURS WAITING FOR HIM TO FIX MY LAPTOP AND I NEED IT FOR SCHOOL." Well, that finally got his attention and he started acting like he gave a rat's patootie. Although he did take his sweet time finding some other guy who had the keys to get my laptop. Then he turned on my laptop to see if it worked. He tested the volume and it worked. So I grabbed my laptop case and laptop and got the heck out of dodge.
If it wasn't going to be finished by the end of the weekend, then just tell me that in the beginning. Don't guarantee something unless you intend to follow through. And don't tell me you are going to fix it and then you don't work on it at all. Apparently you have to ride their behinds to get anything accomplished. I never went back to that store.
The reason I went to Circuit City was because that's where I bought the laptop and had free tech support. Isnt' it funny how the very thing I purchased at Circuit City is now the reason that I will never shop there again. Now that's what I call irony. Looks like it turned out to byte them in the bum.
Reality Bytes.
Circuit City
1251 4th Street
Santa Monica, CA 90401
(310) 395-4411
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